-
the disney magic formula
THE FORMULA IS SIMPLE: COMMITTED, RESPONSIBLE, INSPIRING LEADERS CREATE A CULTURE OF CARE WHICH LEADS TO QUALITY SERVICE, WHICH LEADS TO GUEST SATISFACTION, WHICH LEADS TO MEASURABLE BUSINESS RESULTS AND A STRONG COMPETITIVE ADVANTAGE Did we experience that in our stay in Disney? in the park? A BIG YES! Question I had to ask myself:…
-
the Disney diary 1
If there is a take home lesson from the Disney expeirence I had last week, it’s this: EVERYONE MATTERS. The moment we enter the hotel – we were met with pleasant smiles and accomodating cast members (that is how they call the Disney employees). The front desk connected well with us. The bellboys were extra…